SHIPPING & RETURNS

SHIPPING POLICY

Shipping Information

Love Doll Bros offer free shipping on all products within the continental USA & CA. Taxes and custom fees apply. Premium shipping options such as shipping from the US and shipping in a flight case are available. 

Our products are shipped in discreet, non-branded boxes. We value your privacy and make it easy to track and schedule your delivery. We also offer easy and safe self-pickup options with UPS and FedEx.

Once we receive your order and process the payment, the production and fulfillment process begins. This normally take about 4-6 weeks to complete. You will receive regular updates and shipping progress details. 

Return Policy

Due to personal nature of the product we sell, we are unable to offer a standard return policy, but we still want to make sure that you are fully satisfied with your purchase.

If the item is returned due to manufacturing defects or damaged in transit, please contact our customer service within 24 hours after the package has been delivered. Proper inspection of the packaging and the product is strongly recommended upon arrival. When you receive your package, please check the content to make sure your new dolls has arrived intact. We will replace any missing or damaged elements, or replace the complete unit. Please return the items in their original packaging within 7 days to the address provided by our customer support team. Items returned without original packaging will not be replaced or exchanged so please keep all packaging for the 7 day return period. We sell personal health products, therefore we cannot process or refund any items that were used or modified in any way.

Payment Information

We accept most widely used payment methods, including all major credit cards and PayPal.

Additionally, PayPal allows you to make payments using your PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card. 

LoveDollBros.com provides SSL encrypted checkout for your safety, and we also partner with PayPal and other payment processing companies to ensure a secure and safe transaction. We never store your details and we never, ever share any of your personal information with third parties.

Refunds & Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.